Media is delivered entirely online and involves no physical goods. This policy therefore applies to services; there is no shipping, exchange, or return of goods.
Fees are non-refundable
Fees paid and topped-up credits are non-refundable.
Deleted after 7 days
If payment is overdue by 7 days, the related data may be permanently deleted.
1 How the Services Are Delivered
- The Services are delivered over the Internet and used directly on Media.
- Your data and content are stored on our cloud infrastructure and trusted providers.
- There are no shipping or delivery fees.
2 Activation Time
After a successful payment, your plan or credits are activated automatically, usually within a few minutes. If activation fails, please contact support .
3 Termination by You
You may cancel your plan or request account closure at any time. Once you do, charging stops and related data may be removed. Please back up any data you need beforehand.
4 Termination by Media
We may suspend or terminate the Services when:
- you breach the Terms and Conditions or acceptable use rules;
- required by law or a competent authority;
- necessary to protect the Services and other users.
Credits are not refunded when services are terminated for a violation.
5 Expiry, Non-payment and Data Deletion
- When your plan expires or your balance reaches zero, access to paid features is suspended and you are notified by email.
- If you pay before the deadline, the service can resume.
- If the fees remain unpaid after 7 days, related data may be permanently deleted and cannot be recovered.
6 Refund Policy
- Fees paid and topped-up credits are non-refundable, including unused portions when you cancel or close your account. Bonus credits have no cash value.
- Exception: transactions charged twice or that cannot be applied due to a payment error are refunded as described in our Payment Policy .
- Refund complaints are handled under our complaint resolution process .